Bossette is pleased to offer a return policy (excluding shipping costs) on unopened hair extensions. We are proud of our luxury virgin hair, however, we understand that there may be a case in which you need to return or exchange your order. We will only accommodate returns and exchanges on orders that have not been opened, worn, or tampered with. The merchandise must be in the original packaging. Hair must be returned within 5 days of receiving purchase in order to get a refund. All refunds and canceled orders will be charged a $20 non-refundable restocking fee.